CALL US TOLL-FREE: 855-776-8465
Toll Free: 855-776-8465

Frequently Asked Questions

Here are some answers to some of our most frequently asked questions.


  • Q: What file format should my art be in?
    A: We prefer that you send your art as an Adobe Illustrator (.ai) or Photoshop (.psd) file. Other acceptable formats are .eps and .svg as long as they contain vector artwork. Please remember to convert type to outlines. We can also accept .pdf files, as long as it is a vector file.
  • Q: Where should I send my artwork?
    A: Please send your artwork to the sales rep you are working with. They will be responsible for getting your design to the art department to get it ready for production.
  • Q: What is the maximum imprint size?
    A: Our maximum print area is 12.5”W x 17.5”H. If you need bigger imprints, please give us a call and we can determine if we can print your design bigger than what we normally do. Print sizes will vary depending on the garment.
  • Q: Will you send me a mock-up before production?
    A: Yes. We will send you an art proof for your approval prior to production. The design location, size, and colors will be noted on the proof. Please make sure to take note of these before approving the proof. For embroidery orders, we will send you a sew file to approve before production. BYOG will not be responsible for any changes made on the artwork after production has started.
  • Q: What if I don’t have print-ready artwork?
    A: We have a full service graphics department. They can help you recreate your artwork and get it print-ready. Art charges may apply.


  • Q: How can I find pricing for items or orders?
    A: We have a live chat available Monday-Friday from 8:30-5 which you can contact us through using the chat tab in the bottom right corner, our sales team will help you with any specific pricing for items or estimates for order inquiries. You can also give us a call at (925)829-3950 and a sales representative would be happy to speak with you!
  • Q: How much will my order cost?
    A: Each order varies, so we prepare custom quotes for our customers. Please call us at (925) 829-3950 and ask to get your custom quote.
  • Q: Are there additional fees?
    A: Each order is different and there may be other fees that apply to your order aside from garment, imprint, and set-up charges. Please contact us for other fees that may apply to your order (e.g., bagging, de-bagging, specialty inks, difficulty factor).
  • Q: What are my payment options?
    A: We accept major credit cards (Visa, Mastercard, Discover, and American Express), as well as checks and cash.
  • Q: Do I have to pay when I place my order?
    A: We require a 50% deposit on all orders. This is due upon approval of the estimate and before we start production. Purchase orders are accepted on credit approval.
  • Q: Can I cancel my order?
    A: We process orders fairly quickly and cannot guarantee that any changes or cancellations can be made once the estimate is approved. If you must cancel your order, there will be a 20% restocking fee for the garments already ordered.


  • Q: What is your minimum order?
    A: We have a 24-piece minimum order for screen printing and 12 pieces for embroidery. If you have a smaller order, please contact us to see if we can accommodate your order.
  • Q: What is the average turn-around time?
    A: We can typically complete an order within 5-7 business days from order approval. However, during our busy months, turn-around times may vary. Please inquire at the time of placing your order.
  • Q: How do orders get delivered or shipped?
    A: For a nominal fee, we can either ship your order via UPS (standard UPS shipping charges apply) or deliver within a 60-mile radius of our facility. You may also come to our facility to pick-up – we sure would love to meet you!
  • Q: Do you do rush orders?
    A: Yes, we accept rush orders. Rush charges may apply.
  • Q: Why did I receive less than what I ordered?
    A: Although it is not common, there is an industry standard for production damages – typically 3%. Rest assured those pieces were not included in your invoice.
  • Q: How do you choose which ink colors to use?
    A: If there is a specific pantone color you would like us to use, please let us know. Otherwise, we will use our materials to best match the colors in your design. There is a fee to match PMS colors if we do not carry that color in stock.
  • Q: What locations on the garment can you print on?
    A: Aside from the standard locations (full front, full back, sleeve, left & right chest, hip, leg), we can also print on unusual locations (hoods, inside tags, wraps, etc.). This will vary depending on the garment, and a difficulty fee may apply.
  • Q: Why is it more expensive to print on dark-colored garments than on light-colored garments?
    A: Any time we use ink that is lighter than the garment color, we need to put an underbase before printing the design to ensure that the garment color does not show through the design. It also ensures that the image will continue to look bright and new much longer.
  • Q: What is a set-up charge?
    A: For print orders, set-up consists of the films, screens, and the time it takes to set-up your order on the presses. The films and screens are used to transfer your design onto the garment. We also need to set-up the press for your order (getting the correct ink colors, setting up the screen on the press, prepping the pallets, etc.). For embroidery orders, set-up consists of converting your design to a digital sew file so our machines can embroider your design on the garment and setting them up on the machine.


  • Q: What brands do you carry?
    A: We carry a wide variety of apparel brands, listed here – from your basic t-shirts brands to the more recognizable retail brands. If you are looking for a specific brand, please let us know. We’ll find it for you!
  • Q: Can I bring my own apparel?
    A: Yes, but we do not recommend it. BYOG will not be responsible for any damages during production, and we may not be able to replace your garment.
  • Q: What other products do you offer?
    A: Aside from apparel, we also offer all kinds of promotional items. Let us know what you are looking for, your budget, and other specifications, and we will send you options to choose from. You want it, we can make it! No order is too difficult for us!