FREQUENTLY ASKED QUESTIONS

ARTWORK

We prefer that you send your art as an Adobe Illustrator (.ai) or Photoshop (.psd) file. Other acceptable formats are .eps and .svg as long as they contain vector artwork. Please remember to convert type to outlines. We can also accept .pdf files, as long as it is a vector file.
Please send your artwork to the sales rep you are working with. They will be responsible for getting your design to the art department to get it ready for production.
Our maximum print area is 12.5”W x 17.5”H. If you need bigger imprints, please give us a call and we can determine if we can print your design bigger than what we normally do. Print sizes will vary depending on the garment.
Yes. We will send you an art proof for your approval prior to production. The design location, size, and colors will be noted on the proof. Please make sure to take note of these before approving the proof. For embroidery orders, we will send you a sew file to approve before production. BYOG will not be responsible for any changes made on the artwork after production has started.
We have a full service graphics department. They can help you recreate your artwork and get it print-ready. Art charges may apply.

PRICING

We have a live chat available Monday-Friday from 8:30am – 5pm which you can contact us through using the chat tab in the bottom right corner, our sales team will help you with any specific pricing for items or estimates for order inquiries. You can also give us a call at (925) 829-3950 and a sales representative would be happy to speak with you!
Each order is different and there may be other fees that apply to your order aside from garment, imprint, and set-up charges. Please contact us for other fees that may apply to your order (e.g., bagging, de-bagging, specialty inks, difficulty factor).
We accept major credit cards (Visa, Mastercard, Discover, and American Express), as well as checks and cash.
We require a 50% deposit on all orders. This is due upon approval of the estimate and before we start production. Purchase orders are accepted on credit approval.
We process orders fairly quickly and cannot guarantee that any changes or cancellations can be made once the estimate is approved. If you must cancel your order and the cancellation is received within one hour of order submission, a 20% restocking fee may apply. Cancellation is not available on rush orders. 

PRODUCTION

We have a 24-piece minimum order for screen printing and 12 pieces for embroidery. If you have a smaller order, please contact us to see if we can accommodate your order.
We can typically complete an order within 5-7 business days from order approval. However, during our busy months, turn-around times may vary. Please inquire at the time of placing your order.
For a nominal fee, we can either ship your order via UPS (standard UPS shipping charges apply) or deliver within a 60-mile radius of our facility. You may also come to our facility to pick-up – we sure would love to meet you!
Yes, we accept rush orders. Rush charges may apply.
Although it is not common, there is an industry standard for production damages – typically 3%. Rest assured those pieces were not included in your invoice.
If there is a specific pantone color you would like us to use, please let us know. Otherwise, we will use our materials to best match the colors in your design. There is a fee to match PMS colors if we do not carry that color in stock.
Aside from the standard locations (full front, full back, sleeve, left & right chest, hip, leg), we can also print on unusual locations (hoods, inside tags, wraps, etc.). This will vary depending on the garment, and a difficulty fee may apply.
Any time we use ink that is lighter than the garment color, we need to put an underbase before printing the design to ensure that the garment color does not show through the design. It also ensures that the image will continue to look bright and new much longer.
For print orders, set-up consists of the films, screens, and the time it takes to set-up your order on the presses. The films and screens are used to transfer your design onto the garment. We also need to set-up the press for your order (getting the correct ink colors, setting up the screen on the press, prepping the pallets, etc.). For embroidery orders, set-up consists of converting your design to a digital sew file so our machines can embroider your design on the garment and setting them up on the machine.

PRODUCTS

We carry a wide variety of apparel brands, listed here – from your basic t-shirts brands to the more recognizable retail brands. If you are looking for a specific brand, please let us know. We’ll find it for you!
Yes, but we do not recommend it. BYOG will not be responsible for any damages during production, and we may not be able to replace your garment.
Aside from apparel, we also offer all kinds of promotional items. Let us know what you are looking for, your budget, and other specifications, and we will send you options to choose from. You want it, we can make it! No order is too difficult for us!